Onelacks

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Trust & Safety

Your safety and security are our top priorities

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How We Keep You Safe

Background Checked Onelacks

All service providers undergo comprehensive background checks before joining our platform.

$1M Insurance Coverage

Every task is backed by our Onelack Guarantee with up to $1 million in property damage protection.

Secure Payments

Your payment information is encrypted and processed through secure, PCI-compliant systems.

Satisfaction Guarantee

If you're not satisfied with the service, we'll work to make it right or refund your money.

Our Verification Process

Every onelack goes through our comprehensive 6-step verification process

1

Identity Verification

Government-issued ID check and address verification

2

Criminal Background Check

National and county-level criminal record screening

3

Professional References

Verification of work history and professional references

4

Skills Assessment

Evaluation of relevant skills and certifications

5

Insurance Verification

Confirmation of liability insurance and bonding where applicable

6

Ongoing Monitoring

Continuous quality monitoring and customer feedback review

Safety Tips for Customers

Before the Task

  • Review the onelack's profile, ratings, and reviews
  • Communicate through our platform's messaging system
  • Confirm the scope of work and pricing in writing
  • Verify the onelack's identity matches their profile

During the Task

  • Be present or have someone you trust present during the service
  • Keep valuables secured and out of work areas
  • Document the condition of your property before work begins
  • Don't share personal financial information

After the Task

  • Inspect the completed work before marking it complete
  • Leave an honest review to help other customers
  • Report any issues immediately through our support
  • Keep all receipts and documentation

Report a Safety Concern

We take all safety concerns seriously and respond quickly

Emergency

For immediate safety concerns, call 911

Call 911

Urgent Issue

For urgent non-emergency issues

Call Support

Report Concern

For general concerns or feedback

Email Us

Trusted by Industry Leaders

BBB Accredited
A+ Rating
SSL Secured
256-bit Encryption
PCI Compliant
Level 1 Service Provider
Insured
$1M Coverage

Frequently Asked Questions

How are onelacks vetted?
Every onelack undergoes a comprehensive 6-step verification process including identity verification, criminal background checks, reference checks, and skills assessment.
What if something goes wrong during a task?
We have a dedicated support team available 24/7. All tasks are covered by our Onelack Guarantee, which includes up to $1M in property damage protection.
How do I know a onelack is who they say they are?
All onelacks have verified profiles with photos and badges indicating their verification status. You can also view their ratings and reviews from other customers.
Is my payment information safe?
Yes, we use bank-level encryption and PCI-compliant payment processing. Your payment details are never shared with onelacks.
What should I do if I feel unsafe?
Your safety is our top priority. If you ever feel unsafe, remove yourself from the situation and call 911. Then contact our safety team to report the incident.
Can I request a specific gender for my onelack?
Yes, we understand that comfort is important. You can specify preferences when posting your task.

Need More Information?

Our safety team is here to help answer any questions or concerns you may have

Contact Safety TeamVisit Help Center