Managing Your Bookings
Stay organized and ensure smooth task completion:
Before the Task
- Confirm date, time, and location
- Provide any special instructions
- Ensure access (keys, codes, parking)
- Prepare the work area
During the Task
- Be available for questions
- Communicate any changes immediately
- Document the work progress if needed
After Completion
- Inspect the work thoroughly
- Approve completion in the app
- Leave an honest review
- Tip for exceptional service (optional)
Rescheduling
Life happens! To reschedule:
- Contact your onelack ASAP
- Propose new times that work
- Confirm the change in writing
Cancellations
Cancel 24+ hours ahead for full refund. Later cancellations may incur fees.