Insurance & Protection
Your peace of mind is our priority. All work through Onelacks is protected.
Comprehensive Coverage
Property Damage Protection
Up to $1,000,000 coverage for accidental damage to your property during service.
- Covers accidental damage during work
- No deductible for covered claims
- Quick claim resolution process
General Liability Insurance
All professionals carry minimum $500,000 general liability insurance.
- Bodily injury coverage
- Property damage liability
- Completed operations coverage
Onelacks Satisfaction Guarantee
If you're not satisfied with the work completed, we'll work with you and the professional to make it right, or provide a refund for covered issues.
Report issues within 24 hours
Full refund for unresolved issues
Resolution within 48 hours
What's Covered
How to File a Claim
Document the Issue
Take photos and gather any relevant documentation
Contact Support
Report the issue within 24 hours through the app or website
Investigation
Our team will review and investigate the claim
Resolution
Receive resolution within 48 hours for valid claims
Frequently Asked Questions
Do I need my own homeowner's insurance?
Yes, we recommend maintaining your own homeowner's or renter's insurance. Our coverage is supplementary and specifically covers work-related incidents through our platform.
What's not covered?
Normal wear and tear, pre-existing damage, work done outside our platform, and issues reported after 24 hours are not covered. Additionally, consequential damages and loss of use are excluded.
How much does insurance coverage cost?
There's no additional cost for our basic protection. It's included automatically with every booking made through Onelacks. Professionals maintain their own liability insurance as well.
Can I request proof of insurance?
Yes, you can request proof of insurance from any professional before hiring them. All verified professionals have their insurance documentation on file with us.
Need Help with Insurance?
Our support team is here to help with any questions about coverage or claims.