Refund Policy
We want you to be completely satisfied with every task:
Eligible for Full Refund
- Task cancelled 24+ hours in advance
- Onelack no-show (without notice)
- Service not as described
- Work not completed
Partial Refunds
May apply for:
- Partially completed work
- Late cancellations (within 24 hours)
- Minor quality issues
How to Request
- Contact onelack first to resolve
- If unresolved, contact support within 24 hours
- Provide photos and details
- We'll investigate within 48 hours
- Refund processed in 5-7 business days
Satisfaction Guarantee
If you're not happy, we'll work to make it right or refund your money.
Dispute Resolution
Our team fairly reviews all cases and makes decisions based on our terms of service.