Resolving Issues
We're here to help when things don't go as planned:
Step 1: Communicate
Most issues are simple misunderstandings:
- Message your onelack/customer
- Explain the concern clearly
- Propose a solution
- Keep communication professional
Step 2: Contact Support
If you can't resolve directly:
- Report within 24 hours
- Provide all details and evidence
- Include photos if relevant
- Share message history
Step 3: Investigation
Our team will:
- Review all information
- Contact both parties
- Make a fair determination
- Provide resolution within 48-72 hours
Common Resolutions
- Full or partial refund
- Redo of work
- Credit for future service
- Mediated agreement
Escalation
Serious issues may result in account suspension or legal action.